SUPPORT HOURS: Please note that support for all IT Services as per Status of Key Services is Monday – Friday, 09:00 – 17:00*. We appreciate your understanding with regard to delayed response and resolution times. Please note due to the cyber incident the IT Service Desk is short staffed. We also welcome suggestions for improvement to our service. We encourage customers to communicate with us when they feel that the service they received was exemplary or did not meet their expectations. The IT Service Desk welcomes feedback from all our customers which helps us improve our service to you. A call reference number will be supplied and should be quoted when requesting call status updates. Calls are logged against your staff or student number so please have this available when requesting assistance. On the TeamViewer page, under TeamViewer Connector, choose Enable.The IT Service Desk is the central point of contact for staff and students seeking help, advice and support for all IT related services. In the Admin workspace, click on TeamViewer. In Intune administration console, click on Admin. To enable Teamviewer connector within Microsoft Intune, follow the below steps. The OS installed on these PC’s should be supported by Intune.Įnable TeamViewer Connector within Microsoft Intune You can manage windows PC’s installed with Intune client.

However you can get started with a trial account from TeamViewer. You must have a TeamViewer account created.To create Intune account follow this post. The users can request remote assistance from Intune center installed on their PC’s. Once you integrate TeamViewer with Intune it enables IT professionals to remotely connect to, view and control an end-user’s computer. Teamviewer integration with Intune gives a great advantage for IT team in providing remote support. With the users spread across the globe, one of the major task of IT team is to support end users and fix the issues. The TeamViewer service allows Intune managed PC users to get remote assistance help from their IT admins. So in other words TeamViewer replaces Windows Remote Assistance functionality in Intune. Few months ago Microsoft announced it will use TeamViewer as remote assistance solution. This post shows the steps to Enable TeamViewer Connector within Microsoft Intune.

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